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Patient portal: An enhanced way to manage your care online

Access the CommonSpirit Patient Portal and Mobile App now!

For Virginia Mason Medical Center and The Doctors Clinic patients

You already have access to the enhanced CommonSpirit Patient Portal. The October 31, 2026 transition described on this page applies to other participating CommonSpirit locations across the country. Continue using your current CommonSpirit Patient Portal account. Select your care location below for more information.

Patients in Tennessee, Georgia, Kentucky, Arkansas and Texas can find more information below:

 

Connecting you to your health–anytime, anywhere

The new, enhanced CommonSpirit Patient Portal includes several features designed to help you manage your care online. These features include:

  • Pay your bills online: Securely view and pay your medical bills in one place 

    • For patients in Arkansas, Kentucky, Tennessee and North Georgia and Texas, bills for care received on or after October 31, 2026, will appear in the enhanced portal. 

    • Have a bill for care received before October 31, 2026? Continue to use your previous patient portal or payment method. View the bill pay section to learn more.

    • For patients in Washington: Continue to view and pay your bills through your current portal. View the bill pay section to learn more.

  • Save time at urgent care and the ED: Let us know you are on your way so we can prepare for your arrival through “Find Urgent Care.”  

    • While this isn't an appointment, it helps our front desk and care teams better understand your needs before you arrive.

  • Get an appointment sooner: Join our digital waitlist to be notified if an earlier appointment becomes available.

  • Message your care team: Stay in touch with your doctors and care team.

  • Schedule appointments: Quickly book, reschedule or cancel your appointments.

  • Access the pharmacy: Manage your prescriptions with our pharmacy.

  • Access your records during hospital stays: View your care team, track test results, medicines and schedule through MyChart Bedside.

  • Stay connected: Your health information will be connected across CommonSpirit locations.

This change is an important step toward a unified patient portal for all CommonSpirit Health locations, ensuring your doctors stay connected and share information, no matter which CommonSpirit location you visit. 

Accessing the enhanced CommonSpirit Patient Portal and Mobile App depends on where you receive care and which portal you use today. Select your care location below to get started.

Arkansas

Kentucky

Tennessee and North Georgia

Texas

Washington

Use the links below to view step-by-step instructions on how to:

We offer convenient options for you to pay bills from your doctor’s office, hospital and imaging visits. Whether you prefer to pay online, by phone or through the mail, we offer options to suit your needs.

For Virginia Mason Medical Center and The Doctors Clinic patients: You already have access to the enhanced CommonSpirit Patient Portal. The October 31, 2026 transition described on this page applies to other participating CommonSpirit locations across the country. Continue using your current CommonSpirit Patient Portal account. Select your care location below for more information.

For locations transitioning to the enhanced patient portal, bills for all care received after October 31, 2026, will appear in the CommonSpirit Patient Portal and Mobile App.

A $0 balance in the enhanced CommonSpirit Patient Portal or Mobile App does not mean an older balance from before October 31, 2026 (May 2, 2026 for the Washington locations) has been cleared. Outstanding bills for care received before these dates will continue to be paid through previous patient portals or other established payment methods. 

For any care received after October 31, 2026 (May 2, 2026 for the Washington locations) , you’ll have the option to easily pay bills through the enhanced CommonSpirit Patient Portal or Mobile App. Find your care location below and click the link or call us at (888) 717-0197 to learn more. 

Arkansas

Kentucky

Tennessee and North Georgia

Texas

Washington

Some of your information will need to be verified in the CommonSpirit Patient Portal and Mobile App. Please bring your insurance card and photo ID, as we may need to verify your information in our new system. Keep in mind that there may be extended wait times during this transition period.

The enhanced CommonSpirit Patient Portal and Mobile App helps you contact your care team, starting day one. When you access the new portal or app, you can safely and securely message your doctors and care teams. If the doctor you've seen in the past year isn't listed in your enhanced portal or app, please call your doctor's office.

As we transition to the enhanced CommonSpirit Patient Portal, you may temporarily have limited functionality in the enhanced and original versions of the CommonSpirit Patient Portal and Mobile App.  

What to expect during the transition 

During the first few weeks of the transition, your health information and functionality may be limited in the new, enhanced CommonSpirit Patient Portal. Following your next appointment, most of your health information will appear in your enhanced portal. 

For the most seamless experience, be sure to link your original CommonSpirit Patient Portal with the new, enhanced CommonSpirit Patient Portal and Mobile App. By linking accounts, you’ll be able to use both portals during this transition, schedule new appointments in the enhanced version and have access to your prescriptions and medical health history in the original portal.

When you use a CommonSpirit lab, your results connect directly to the enhanced CommonSpirit Patient Portal and Mobile App. You and your care team will be able to view them in the portal or app as soon as the results are available.

Results from a different laboratory will be added to your patient portal, but it may take a little longer for them to appear. 

When you use a CommonSpirit pharmacy, your pharmacy and care team share the same system, making it easier and faster to coordinate your medications. If you would like to use another pharmacy, let your care team know where you would like to have your prescription filled.

It’s a good idea to check your health plan coverage and possible out-of-pocket costs.

MyChart Bedside keeps you informedduring your hospital stay. With MyChart Bedside you can use the enhanced CommonSpirit Mobile App to stay connected with your care every step of the way through the enhanced CommonSpirit Mobile App.

During your hospital stay, you can use MyChart Bedside to:

  • View your daily schedule

  • Track medications, test results and more

  • Message your care team

  • Access educational materials

After your hospital stay, your information from MyChart Bedside will be available in your enhanced CommonSpirit Patient Portal and Mobile App.

We are making updates to how parents and guardians access their teens’ (ages 13-17) health records online with proxy access. This update ensures we comply with state and federal laws.

This is a change to online access, not to the care an adolescent receives or their relationship with their care team. Teens can continue to access and manage their own health information online through the enhanced CommonSpirit Patient Portal.

Proxy access will vary by state. Please visit your care location site for more information.

Arkansas

Kentucky

Tennessee and North Georgia

Texas

Washington

As we transition to the enhanced version of the CommonSpirit Patient Portal and Mobile App, we will update required consent forms at your next visit. 

You may be asked to sign certain forms again even if you have completed them previously. This may include consent to treat, HIPAA and other required registration or clinical consents. We appreciate your cooperation during this transition.

With the enhanced CommonSpirit Patient Portal and Mobile App, you can let us know when you are on your way for urgent care or emergency department visits through “Find Urgent Care.” While this isn't an appointment, it helps our front desk and care teams better understand your needs before you arrive. Find Urgent Care does not guarantee a treatment time. Patients are prioritized, or triaged, based on clinical need and the urgency of their condition.

We are here to help. We have dedicated support team members ready to assist with any questions through our help line at (844) 528-8383. You can also speak to your care team during your next appointment.

If you have trouble logging in, you may be encountering these issues:

  • If you were asked to create a new username

If you received a direct communication (text, phone call or portal message) asking you to create a new username for the new, enhanced CommonSpirit Patient Portal and Mobile App, please follow the instructions provided. You can sign into your portal account to view the message or call (844) 528-8383 for assistance.

  • If you are receiving care at Virginia Mason Medical Center, Virginia Mason Clinics and The Doctors Clinic

A small number of patients may experience login issues due to technology limitations. If you encounter any issues, we can assist you. Please call our help line at (844) 528-8383.

  • If neither scenario applies to you, there may be a technical issue. We are happy to assist you. Please call our help line at (844) 528-8383.

Notice: "Find a Doctor" is provided by CommonSpirit Health as a convenience to you. The information on each participating doctor is submitted to CommonSpirit Health by each doctor and is not independently verified by CommonSpirit Health. Each doctor is solely responsible for the completeness and accuracy of the information listed about him or her. CommonSpirit Health is not responsible for any loss or damages caused by your reliance on the doctor information contained on Find a Doctor. You should telephone the doctor's office in advance to verify the accuracy of the information.