CHI Memorial Family Practice Associates - Cleveland

Yes, our providers are accepting new patients ages 2 and older. To schedule an appointment, call (423) 339-1760.

Your health is our priority. We believe in a strong partnership with you, where staying informed, actively participating in your care and maintaining open communication with our team ensures the best outcomes.

Follow these helpful tips during your next appointment:

• Bring your insurance card, photo identification and a list of all medications, vitamins or herbal supplements you take.

• Write down any questions or concerns before your appointment. If needed, ask a friend or family member for help.

• Let your provider know about any changes in your health, including hospital stays, specialist visits or emergency room trips.

• If you don’t understand something, ask your provider to explain it in another way. 

• Consider asking a trusted friend or family member to join you for added support.

• Unless otherwise directed, take your medication as usual on the day of your visit and stay hydrated by drinking plenty of water.

If you have pending lab or test results, there's no need to call our office unless specifically instructed by your provider. Once reviewed, results will be available on your patient portal. If your physician deems it necessary to discuss the results, they or a certified medical assistant will contact you with recommendations. Please ensure we have your up-to-date phone number on file to reach you.

We’re here to make your visit as simple and efficient as possible. With mobile check-in, you can securely register from the comfort of your home using your smartphone, tablet or computer. Ask us about mobile registration for a quicker, smoother experience.

Our CHI Memorial Answering Service handles calls from 4 p.m. to 8 a.m. on weekdays and throughout the weekend. For urgent matters that cannot wait until office hours, the service can connect you with the on-call provider. Please use this service for after-hours care.

Call us at (423) 339-1760 to request a medical release form. A signed, completed release form is required, and a fee may apply.

We understand that visiting the clinic, leaving messages, waiting on hold or updating personal health information isn’t always convenient. That’s why we’re proud to offer secure online access to your health information, making it easier and more convenient to manage your care.

Log in to patient portal

We accept most major insurance plans. All insurance copays, coinsurance and deductibles are due at the time of service. Please be prepared to settle these before you leave the office. We are committed to keeping costs low while providing high-quality care. To ensure accurate billing and timely communication, please inform our receptionist of any changes to your address, phone number or insurance information. This helps us file claims correctly and avoid unnecessary billing issues.

For billing inquiries, please call (833) 513-3903.

We value your time and do everything possible to minimize your wait. If you're unable to keep an appointment, we kindly ask for a cancellation call at least 24 hours in advance. This allows us to offer your time slot to another patient in need. Appointments not canceled within 24 hours may incur a fee. Our goal is to make the best use of our providers' time to help as many patients as possible.

We're committed to making your experience as positive as possible. We value your feedback and use patient surveys to monitor and improve our services. Please take a moment to complete the Press Ganey survey when contacted—your input helps us serve you better. If you have any concerns, contact our office manager.