CHI Memorial Family Practice Associates - Ooltewah

Yes, our providers are accepting new patients. New patients will need to arrive 30 minutes early, and established patients 15 minutes early, to their appointment. This gives us time to enter your information in the system and have you ready for your appointment on time. To expedite your registration, print and complete the form and bring it with you to your appointment. To schedule an appointment, call (423) 495-5951.

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Your health is our priority. We believe in a strong partnership with you, where staying informed, actively participating in your care and maintaining open communication with our team ensures the best outcomes.

Follow these helpful tips to ensure a positive experience:

• To ensure a smooth check-in process, please arrive 15–30 minutes early. New patients should arrive 30 minutes before their appointment to allow time for us to enter your information into our system. If you’ve preregistered using Phreesia, you may arrive 10 minutes early instead. 

• Bring your insurance cards, driver’s license and any documentation proof of changes to your legal name. Make sure your email, phone number and emergency contact information are up to date. to your appointment. This information is used for appointment reminders, lab results and patient portal invitations. If you’ve already provided this information during preregistration, you won’t need to provide it again at your appointment.

• Review your list of questions with your provider. This will help ensure your health concerns are addressed during your visit.

• Please inform your provider about any medications requiring refills during your scheduled appointment. If you request a refill by phone, we’ll send it electronically to your preferred pharmacy.

• Bring legal or other necessary forms, such as prior authorization, FMLA, disability or medical supply forms, to your appointment. Please allow 72 hours after the appointment to complete the forms and arrange for pickup. If your prior authorization for a procedure or medication is denied, contact your insurance provider for further details.

• Schedule your follow-up appointment before leaving the office to ensure timely and consistent care.

Normal lab results will be accessible through our patient portal. If you're not yet registered, please ask our receptionist for assistance. If any lab results are abnormal, our office will reach out to you by phone.

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We’re here to make your visit as simple and efficient as possible. With mobile check-in, you can securely register from the comfort of your home using your smartphone, tablet or computer. Ask us about mobile registration for a quicker, smoother experience.

Call us at (423) 495-5951 to request a medical release form. A signed, completed release form is required, and a fee may apply.

At our practice, we truly care about our patients. Our goal is to provide you and your family with the best possible experience every time you interact with us. We understand that visiting the clinic, leaving messages, waiting on hold or updating personal health information isn’t always convenient. That’s why we’re proud to offer secure online access to your health information, making it easier and more convenient to manage your care.

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We accept most major insurance plans. Check your policy to confirm coverage, so we can submit the claim correctly. All insurance copays, coinsurance and deductibles are due at the time of service. Some insurance plans cover annual physicals. 

For billing inquiries, please call (833) 513-3903.

We respect your time and strive to keep wait times to a minimum. To assist us in providing timely care, please notify us at least 24 to 48 hours in advance if you need to cancel your appointment. Missed appointments without notice may result in a fee. This helps us optimize our providers' schedules and serve as many patients as possible.

Please inform your provider about any medications requiring refills during your scheduled appointment. If you request a refill by phone, we’ll send it electronically to your preferred pharmacy. You will only be contacted if there is an issue with your request.

Your rights and responsibilities as a patient include:

Patient Rights

• Access to respectful and considerate staff.

• Information about the roles of staff providing care and your health information.

• Right to access your medical records with 24-hour notice and written consent.

• Knowledge of health care rules and regulations affecting your treatment, charges and payments.

• Ability to consent to or refuse treatment, as permitted by law.

• Confidentiality of your health information, except as required by law, insurance guidelines or in emergencies.

Patient Responsibilities

• Select  a primary care provider upon your first visit. 

• Provide payment of fees not covered by insurance and accurate information about your health, medications, insurance, contact details and any relevant medical history or conditions.