CHI Memorial Family Practice Associates - Soddy-Daisy

Your health is our priority. We believe in a strong partnership with you, where staying informed, actively participating in your care and maintaining open communication with our team ensures the best outcomes.

Follow these helpful tips to ensure a positive experience:

• Please arrive 30 minutes prior to your scheduled appointment. Our goal is to have you in the exam room promptly at your appointment time. 

• To maintain timely service for all patients, we kindly request that you arrive no more than 15 minutes late for your appointment. We understand that unexpected delays such as traffic or emergencies can occur, and we will do our best to accommodate you when possible.

• Only urgent or emergent issues will be addressed outside of office hours. For non-emergency concerns, please schedule an appointment. Prescription refills are limited after hours.

• Please notify us at least 48 hours in advance if you need to cancel your appointment. Cancellations made with less than 48 hours’ notice are subject to a $50 cancellation fee. Timely cancellations allow us to offer appointments to patients in need of urgent care.

• Schedule your follow-up appointment before leaving the office to ensure timely and consistent care.

If you have lab work or testing performed during your visit, the nurse will call you regarding the results within 10 business days. If you have additional questions, please schedule an appointment to review the results. Please do not call the office unless you have not received results after 10 business days.

We’re here to make your visit as simple and efficient as possible. With mobile check-in, you can securely register from the comfort of your home using your smartphone, tablet or computer. Ask us about mobile registration for a quicker, smoother experience.

Call us at (423) 332-6155 to request a medical release form. A signed, completed release form is required, and a fee may apply.

We understand that visiting the clinic, leaving messages, waiting on hold or updating personal health information isn’t always convenient. That’s why we’re proud to offer secure online access to your health information, making it easier and more convenient to manage your care.

Log in to patient portal

We accept most major insurance plans. Check your policy to confirm coverage so we can submit the claim correctly. All insurance copays, coinsurance and deductibles are due at the time of service. 

For billing inquiries, please call (833) 513-3903.

Please notify us at least 48 hours in advance if you need to cancel your appointment. Cancellations made with less than 48 hours’ notice are subject to a $50 cancellation fee. Timely cancellations allow us to offer appointments to patients in need of urgent care.

Please inform your provider about any medications requiring refills during your scheduled appointment. All refills are subject to provider approval.

Controlled Substances: Refills for controlled substances can only be provided during an appointment and must be renewed every 30 days. No refills for controlled substances will be processed outside of scheduled appointments.

After-hours refills: For non-controlled medications, after-hours refills are limited to a 3-day supply. To avoid interruptions, please schedule an appointment to address all medication refill needs.

Your rights and responsibilities as a patient include:

Patient Rights

• Access to respectful and considerate staff.

• Information about the roles of staff providing care and your health information.

• Right to access your medical records with 24-hour notice and written consent.

• Knowledge of health care rules and regulations affecting your treatment, charges and payments.

• Ability to consent to or refuse treatment, as permitted by law.

Your health information, except as required by law, insurance guidelines or in emergencies, is kept confidential.

Patient Responsibilities

• Provide accurate information about your health, medications, insurance, contact details and any relevant medical history or conditions.

• Keep your personal information updated, including insurance cards, driver’s license, contact information and legal name changes. This ensures accurate appointment reminders and lab results.

• Bring necessary forms, such as prior authorization, FMLA, disability or medical supply forms, to your appointment. Please allow 72 hours for completion after your visit. For prior authorization denials, contact your insurance for further details.

For medication refills, delayed lab or test results or non-urgent health concerns, please select your nurse's line. When leaving a message, ensure that you speak clearly and slowly, and include your full name (please spell your name), date of birth, phone number and reason for your call.

• For prescription refills: Provide the medication name, dosage, pharmacy name and pharmacy phone number.

• For non-prescription issues: Include a description of your symptoms, when the issue began and any home remedies you have tried.