CHI Memorial Hospital - Hixson

We welcome your feedback about your visit or services received at CHI Memorial. You can call patient safety management at (423) 495-2772 or submit comments by mail to:

CHI Memorial

Attn: Patient Safety Management

2525 de Sales Avenue

Chattanooga, TN 37404

The Joint Commission

As a Joint Commission-accredited organization, CHI Memorial also allows you to submit quality-of-care complaints directly to The Joint Commission. Send your complaint by mail, fax or email, including the health care organization’s name, address, city and state in one to two pages:

Email: complaint@jointcommission.org

Fax: (630) 792-5636, Attn: Office of Quality Monitoring

Mail:

Office of Quality Monitoring

The Joint Commission

One Renaissance Boulevard

Oakbrook Terrace, IL 60181

Your privacy

You may submit a complaint to The Joint Commission anonymously or include your contact information for updates. The Joint Commission will keep your identity confidential but may need to share it with the organization involved in the complaint investigation.

Questions?

For more information on filing a complaint, call The Joint Commission toll-free at 1-800-994-6610, Monday–Friday, 8:30 a.m. to 5 p.m. Central Time.

Tennessee Department of Health

You also have the right to file a complaint with the state survey agency. To do so, submit your complaint in writing to:

Tennessee Department of Health

425 Fifth Avenue, North

Cordell Hull Building, Third Floor

Nashville, Tennessee 37247

For assistance, call the Tennessee Department of Health at 1-800-852-2187.

At CHI Memorial, you have important rights as a patient that help ensure you receive high-quality care in a safe and supportive environment.

You have the right to:

• Understand your rights before receiving or discontinuing care, and to file a grievance or complaint if needed

• Make informed choices or designate someone to make decisions for you

• Know your medical condition and be part of planning your treatment

If you are a Medicare patient, you can request a review of concerns regarding the quality of care or an early discharge, and ask for your concerns to be addressed through specific review processes. You also have the right to create Advance Directives, and ensure that our team follows them.

Learn more

Your health care works best when you, your family and your care team work together. Be an active member of your care by following these simple responsibilities, you can help ensure that your care is as effective as possible:

• Tell us  about your health history, including any medications, vitamins or supplements you’re taking.

• Follow the instructions of your care team carefully and ask your nurse or caregiver any questions about your care, safety or concerns.

• Respect others  and follow the hospital’s rules to help maintain a calm and safe environment.

• Provide copies of any Advance Directives  to the hospital so we can respect your wishes if you are unable to speak for yourself.

• Pay your hospital bills on time, ask any questions you have about your bill and provide the necessary information for insurance processing.

  Learn more

At CHI Memorial, we provide inclusive and respectful care to all individuals. We treat everyone with dignity and respect, ensuring no one is excluded or treated unfairly based on race, color, national origin, age, disability or sex.

To support effective communication and inclusive care, we offer the following complimentary services:

• Sign language interpreters and aids (written information in other formats such as large print, audio or accessible electronic formats)

• Qualified interpreters and other language resources services for non-English speakers

If you need these services, please contact the House Administrator at CHI Memorial Hospital Hixson at (423) 595-1440.

Filing a complaint

If you feel that we did not provide these services or have treated you differently based on race, color, national origin, age, disability or sex, you can file a grievance with Patient Safety Management by:

• Mail: 2525 deSales Avenue, Chattanooga, TN 37404

• Phone: (423) 495-2772

• Email: TNGAPatientSafetyManagement@commonspirit.org

You also have the option to file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR). You can submit a complaint online at OCR Complaint Portal, or by mail or phone:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

Phone: 1-800-368-1019

TDD: 800-537-7697

View OCR Complaint Portal

When you see a doctor, health care provider or visit a health care facility that is not in your health insurance network, such as in an emergency, you may incur other costs or be responsible for the entire bill.

The No Surprises Act protects consumers who have health coverage through their employer (including federal, state, or local government employers), the Health Insurance Marketplace® or an individual health plan purchased directly from an insurance company.

Learn more