CHI Memorial Internal Medicine Associates - Hixson Pike

Open communication with your health care provider ensures you receive the very best possible care. Follow these tips during your next appointment:

• Bring a complete list of your medications, including over-the-counter drugs, vitamins and herbal supplements, along with their dosages and directions.

• Have a list of health concerns you’d like to discuss with your provider. Review your questions for your provider and ensure your top three concerns are addressed during your visit.

• Bring details of any health care providers you’ve previously seen, including names, dates of treatment and contact information.

• Please arrive 30 minutes early to ensure timely check-in and no more than 10 minutes late to help minimize wait times. 

• Messages are retrieved from 8 a.m. to 4 p.m. and will be addressed the same day. Messages left after 3:30 p.m. will be returned the next business day. Prescription refills are only handled during regular office hours.

• Don’t forget to schedule your follow-up appointment before leaving the office to ensure timely and consistent care.

In order for us to care for our patients as efficiently as possible, please follow these guidelines when requesting medication refills:

• Please inform your provider of all medications requiring refills during your scheduled appointment. All refills are subject to provider approval.

• Controlled substance refills must be addressed during an appointment every 30 days. These prescriptions cannot be refilled outside of a scheduled visit.

• Prescription refills are only handled during regular office hours. Refills cannot be authorized after hours under any circumstances.

• To ensure uninterrupted access to your medications, please schedule an appointment to address your refill needs.

If you have lab work or testing done during your visit, our nurse will call you with the results within 10 business days. If you have questions about your results, please schedule an appointment to discuss them. We kindly ask that you refrain from calling the office unless you have not received your results after 10 business days.

We’re here to make your visit as simple and efficient as possible. With mobile check-in, you can securely register from the comfort of your home using your smartphone, tablet or computer. Ask us about mobile registration for a quicker, smoother experience.

When calling for medication refills, delayed lab or test results or non-urgent health concerns, please select your nurse’s line. Speak clearly and provide the following information:

• Full name: Include spelling.

• Phone number and date of birth.

• Reason for call: If requesting a prescription refill, provide the medication name, dosage, pharmacy name and phone number. For non-prescription issues, include symptoms, when they started and any home remedies you’ve tried.

Message guidelines:

• Messages are retrieved from 8 a.m. to 4 p.m. and will be addressed the same day. Messages left after 3:30 p.m. will be returned the next business day.

• Urgent prescription refills are sent directly to your pharmacy, so please check with them for updates.

• Please avoid multiple calls, as this helps us serve all patients efficiently.

If you do not receive a response within 72 hours, please contact the practice manager at (423) 875-0999. Thank you for your patience and understanding as we work to meet your health care needs promptly.

Call us at (423) 875-0999 to request a medical release form. A signed, completed release form is required, and a fee may apply.

At our practice, we truly care about our patients. Our goal is to provide you and your family with the best possible experience every time you interact with us. We understand that visiting the clinic, leaving messages, waiting on hold or updating personal health information isn’t always convenient. That’s why we’re proud to offer secure online access to your health information, making it easier and more convenient to manage your care.

Log in to patient portal

We accept most major insurance plans. If you have specific questions, give us a call—we’re happy to help.

Please notify us no later than 48 hours of a cancellation. Appointments not canceled prior to 48 hours are subject to a cancellation fee of $50. Canceled appointments help us ensure availability for patients who need urgent care.

Your rights and responsibilities as a patient include:

Patient Rights

• Access to respectful and considerate staff.

• Information about the roles of staff providing care and your health information.

• Right to access your medical records with 24-hour notice and written consent.

• Knowledge of health care rules and regulations affecting your treatment, charges and payments.

• Ability to consent to or refuse treatment, as permitted by law.

• Confidentiality of your health information, except as required by law, insurance guidelines or in emergencies.

Patient Responsibilities

• Provide accurate information about your health, medications, insurance, contact details and any relevant medical history or conditions.

• Keep your personal information updated, including insurance cards, driver’s license, contact information and legal name changes. This ensures accurate appointment reminders and lab results.

• Bring necessary forms, such as prior authorization, FMLA, disability or medical supply forms, to your appointment. Please allow 72 hours for completion after your visit. For prior authorization denials, contact your insurance for further details.