CHI Memorial Community Health - Hixson

Your health is our priority. We believe in a strong partnership with you, where staying informed, actively participating in your care and maintaining open communication with our team ensures the best outcomes.

Follow these helpful tips during your next appointment:

• Bring your insurance card, photo identification and a list of all medications, vitamins or herbal supplements you take.

• Write down any questions or concerns before your appointment. If needed, ask a friend or family member for help.

• Let your provider know about any changes in your health, including hospital stays, specialist visits or emergency room trips.

• If you don’t understand something, ask your provider to explain it in another way. 

• Consider asking a trusted friend or family member to join you for added support.

• Unless otherwise directed, take your medication as usual on the day of your visit and stay hydrated by drinking plenty of water.

If you have lab work or testing done during your visit, our nurse will call you with the results within 10 business days. If you have questions about your results, please schedule an appointment to discuss them. We kindly ask that you refrain from calling the office unless you have not received your results after 10 business days.

We’re here to make your visit as simple and efficient as possible. With mobile check-in, you can securely register from the comfort of your home using your smartphone, tablet or computer. Ask us about mobile registration for a quicker, smoother experience.

Call us at (706) 657-4183 to request a medical release form. A signed, completed release form is required, and a fee may apply.

We understand that visiting the clinic, leaving messages, waiting on hold or updating personal health information isn’t always convenient. That’s why we’re proud to offer secure online access to your health information, making it easier and more convenient to manage your care.

We accept most major insurance plans. Check your policy to confirm coverage so we can submit the claim correctly. All insurance copays, coinsurance and deductibles are due at the time of service. 

For billing inquiries, please call (833) 513-3903.

We respect your time and strive to keep wait times to a minimum. To assist us in providing timely care, please notify us no later than 48 hours in advance if you need to cancel your appointment. Missed appointments without notice may result in a fee. 

Please inform your provider about any medications requiring refills during your scheduled appointment. All medication refills are subject to provider approval. Refills for controlled substances require an appointment every 90 days and cannot be filled outside of a scheduled visit. After-hours refills (excluding controlled substances) are limited to a 3-day supply. To ensure uninterrupted access to your medications, please schedule an appointment in advance to discuss and obtain refills.