CHI Saint Joseph Health - Saint Joseph Jessamine

At CHI Saint Joseph Health, we are dedicated to ensuring you have an excellent health care experience. Our hospital team is here to address any concerns you or your family may have.

If we’re unable to resolve your concerns, you can share them directly with The Joint Commission. Visit The Joint Commission  website and use the “Report a Patient Safety Event” link in the “Action Center” on the homepage. You can also fax or mail your concerns to them:

• By fax to (630) 792-5636

• By mail to The Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181

Your health care works best when you, your family and your care team work together. Be an active member of your care by following these simple responsibilities, you can help ensure that your care is as effective as possible:

• Tell us  about your health history, including any medications, vitamins or supplements you’re taking.
• Follow the instructions of your care team carefully and ask your nurse or caregiver any questions about your care, safety or concerns.
• Respect others and follow the hospital’s rules to help maintain a calm and safe environment.
• Provide copies of any Advance Directives to the hospital so we can respect your wishes if you are unable to speak for yourself.
• Pay your hospital bills on time, ask any questions you have about your bill and provide the necessary information for insurance processing.

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When you see a doctor, health care provider or visit a health care facility that is not in your health insurance network, such as in an emergency, you may incur other costs or be responsible for the entire bill.

The No Surprises Act protects consumers who have health coverage through their employer (including federal, state, or local government employers), the Health Insurance Marketplace® or an individual health plan purchased directly from an insurance company.

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