CHI Saint Joseph Medical Group - Primary Care

Primary care is the first point of contact for patients in the health care system. It focuses on preventing, diagnosing and managing a wide range of health issues. A primary care provider helps maintain your overall health, coordinates specialist care when needed and ensures continuity of care.

Yes. If you need more specialized care, we can connect you to experts in oncology, orthopedics, women’s care and many more — all within our health system. 

It's recommended to visit your primary care provider annually for a wellness checkup. However, you should schedule additional appointments as needed for new symptoms, follow-ups or managing chronic conditions.

Yes. Even if you're healthy, a primary care provider helps you stay on track with preventive care, monitors your health over time and serves as a trusted resource if you develop a medical issue in the future.

Contact your provider’s office to request a medical release form. A signed, completed release form is required, and a fee may apply.

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We accept most major insurance plans. All insurance copays, coinsurance and deductibles are due at the time of service. Please be prepared to settle these before you leave our office. 

To ensure accurate billing and timely communication, please inform our receptionist of any changes to your address, phone number or insurance information. This helps us file claims correctly and avoid unnecessary billing issues.

For billing inquiries, please call (877) 941-7127.

Yes. Virtual visits are available to new and existing patients using Zoom, a secure and HIPAA-compliant platform. New patients should call (859) 313-2255 to schedule an initial in-person visit.

Copays depend on your insurance. If you have a copay for in-person visits, it will also apply to virtual visits. You may receive a mailed request for payment.

An internet-enabled device (smartphone, tablet or computer) with a camera and speaker. If using cellular data, check with your carrier for potential charges. Depending on your visit, a thermometer, blood pressure monitor or flashlight may be helpful. We recommend choosing a private space with a strong internet connection.

No, virtual visits are never recorded. They are encrypted and HIPAA-compliant for your privacy.