Dignity Health - Mercy San Juan Medical Center

Visitors are a valued part of our patients’ care team, and your safety is important to us. We welcome visitors daily from 9 a.m to 9 p.m. The number of visitors per patient may vary based on the unit and the patient's clinical condition.

A photo ID is mandatory for any visitor in the hospital after 9 p.m. and is required at all times for Family Birth Center visitors. Please wash your hands often and avoid visiting if you’re sick.

Visiting guidelines by unit

• Emergency department: One visitor for adults; two legal guardians for patients under 18, as space allows

• Family birth center: Two visitors (plus a support person) during labor, delivery and postpartum; visitors may rotate

• Inpatient units: Two visitors at a time

• Outpatient procedures: One visitor, must stay in the waiting room or designated waiting area

• Intensive care units: Two visitors; visitors under 14 years old are not encouraged, due to the sensitive nature of care.

Find more helpful visitor information

We want your stay to be comfortable, safe and stress-free. Rooms are assigned based on your doctor’s orders, care needs and availability. Please bring only essential clothing and toiletries. Leave all valuables and electric appliances such as hair dryers or razors,  at home.

During your stay, you’ll have access to: 

• Assistive devices

• Direct dial phone

• Interpretive services

• Spiritual care

At Mercy San Juan Medical Center, we want your visit to feel comfortable and convenient. Stop by our gift shop (open seven days a week), use our vending machines 24 hours a day or enjoy a meal at Mercy Café, located on the lower level.

The gift shop is located in the lobby at the main entrance of the hospital. Please call (916) 537-5290 for hours or more information.

Yes, we offer several in-person and virtual classes and support groups dedicated to your health and wellness. We’re here for you and your family with resources that include cancer support groups and classes for new parents.

Explore all classes

Where you choose to welcome your new addition to the family is a big decision. We offer virtual and in-person tours of our Family Birth Center to ensure you know what to expect during your birthing experience. 

Register for a tour

We believe every patient deserves care that reflects their values, wishes and dignity. Advance directives give you the opportunity to share your wishes for medical care if you’re unable to speak for yourself. It can outline preferences for life-sustaining treatment, pain control and name someone to make decisions on your behalf.

If you already have an advance directive, please bring a copy with you when you come to the hospital. If you don’t, you can complete a form during your stay or download one in English or Spanish. Our chaplains, case managers, discharge planners and social workers are here to help you through the process.